frequently asked questions
Do you offer delivery and installation services?
Yes. We provide safe packaging, doorstep delivery, and professional installation services to ensure your furniture arrives in perfect condition and is installed seamlessly. For more details read our shipping policy.
What kind of finish and maintenance is required?
Our furniture is finished with high-quality polishes and protective coatings. For maintenance:
- Clean with a soft, dry or slightly damp cloth
- Avoid harsh chemicals
- Keep away from direct sunlight and excessive moisture
Proper care will maintain the beauty of your furniture for decades.
Is your furniture suitable for modern homes?
Yes. While inspired by classic heritage design, our pieces are thoughtfully crafted to complement modern, contemporary, and luxury interiors, creating a perfect balance of tradition and elegance.
Do you provide warranty on your products?
Yes. All our products come with a warranty covering manufacturing defects. Warranty details vary by product and will be shared at the time of purchase.
Why does it not tell us on the website that the parts will be delivered by the branch?
Due to the delicacy of some parts we take extra care in the delivery of the item. These could include body panels and large bulky items. These are either available for collection from our branches or will be delivered to you through our branch network vehicles.
Can I see the furniture before purchasing?
Yes. You can visit our showroom or request detailed images, videos, and material samples to experience the craftsmanship before placing your order.
How long does it take to manufacture and deliver customized furniture?
Customized pieces typically take 8–10 weeks, depending on the design complexity, material selection, and finishing requirement as everything is bespoke and handcrafted.
Do you handle bulk or commercial projects?
Yes. We undertake residential, hospitality, boutique hotel, palace-style interiors, and commercial luxury projects, offering tailored solutions at scale.
How do I place an order or get a quote?
You can:
- Fill out the enquiry form on our website
- Contact us via phone or email
- Visit our showroom for personalized consultation
Our team will guide you through design, pricing, and delivery.
Why should I choose your Heritage Furniture?
Because we combine:
- Authentic craftsmanship
- Premium materials
- Timeless design
- Custom-made solutions
- Long-lasting quality
Our furniture is not just décor—it’s a legacy.
