Terms and conditions

Accuracy of Information

Heritage Lane & Co. takes all reasonable measures to provide accurate product descriptions, specifications, dimensions, colours, and pricing on our website. However, occasional errors, variations, or omissions may occur. We do not guarantee that all information on the website is complete, current, or error-free. All content is provided on an “as-is” basis without any warranties, except where such warranties cannot be excluded under Australian law.

Eligibility & Account Information

To make a purchase on our website, you must provide accurate personal information, including your full name, contact details, billing address, and valid payment information.
 By placing an order, you confirm that:

  • All information you provide is true and complete

  • You are the authorised holder of the payment method used

  • You are at least 18 years of age

If you register an account, you are responsible for maintaining the confidentiality of your login details and for all activity conducted under your account.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

User Warranties

By using this website, you agree NOT to:

  • Provide false, misleading, or incomplete information

  • Engage in fraudulent or unauthorised transactions

  • Post unlawful, defamatory, obscene, or harmful content

  • Interfere with website performance or security

  • Upload viruses, malicious code, or disrupt system operations

  • Reproduce, copy, or commercially use website content without permission

Personal Use Only

All content on this website is for personal, non-commercial use. You may not republish, distribute, modify, or commercially exploit any materials without written consent from Heritage Lane & Co.

Limitation of Liability

Your use of this website is entirely at your own risk. To the fullest extent permitted by law, Heritage Lane & Co., including its employees and directors, is not liable for:

  • Business interruption

  • Delays, access issues, or data corruption

  • Viruses, technical issues, or system failures

  • Inaccuracies or omissions in website content

  • Loss of profits, revenue, data, or opportunity

We are not responsible for events beyond our reasonable control.

Indemnity

You agree to indemnify Heritage Lane & Co. against all claims, losses, damages, or legal costs arising from your:

  • Breach of these Terms & Conditions

  • Misuse of the website

  • Inaccurate information or misconduct

Product Availability & Colour Accuracy

Our furniture is handcrafted from natural materials, meaning variations in colour, grain, texture, and finish may occur. Product colours may also appear differently on screens due to lighting and display settings.

Product availability is not guaranteed. Some items may be available only for a limited period or in selected locations.

Pricing

All prices listed are in Australian Dollars (AUD) and may change at any time without notice.

Right to Decline Orders

Heritage Lane & Co. reserves the right to decline, cancel, or reject any order prior to dispatch, including cases involving pricing errors, insufficient stock, or inaccurate customer information.

Order confirmation emails acknowledge receipt of your order but do not constitute acceptance. A contract is formed only when your order is dispatched.

Order Cancellation by Customer

Once an order is submitted and confirmed, it cannot be cancelled. For special or custom-made furniture, all orders are final.

Passing of Title & Risk

Ownership and risk of goods transfer to you at the time the order is dispatched.

Delivery

You are responsible for:

  • Providing accurate delivery details

  • Ensuring proper access to the delivery location

  • Paying any additional delivery fees

Delivery dates are estimates only. If delays occur, we may reschedule delivery or refund you at our discretion.

Payment

Payment can be made through approved credit cards or other payment methods listed at checkout. All payments must be authorised and validated before processing.

Privacy

We collect and store personal information in accordance with Australian privacy laws. Please review our Privacy Policy for details on how we handle your data.

Intellectual Property

All designs, images, text, logos, artwork, and content on the website are the property of Heritage Lane & Co. and protected under copyright laws. Unauthorised use is prohibited.

General

If any clause of these Terms & Conditions is found unenforceable, the rest of the document remains valid. These Terms are governed by the laws of Victoria, Australia.

Overseas Access

The website may be accessible internationally, but products are offered primarily for delivery within Australia. Users accessing the site from overseas are responsible for complying with their local laws.

Consumer Guarantees

All Heritage Lane & Co. products come with consumer guarantees under the Australian Consumer Law. You may be entitled to repair, replacement, or refund for major failures.

The warranty does not apply if:

  • Products are misused, damaged, or altered

  • Repairs are performed by unauthorised persons

  • Products are used in abnormal conditions or not maintained properly

Force Majeure

Heritage Lane & Co. is not liable for delays caused by events beyond our control, such as natural disasters, system outages, transport issues, or disruptions to essential services.